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wi9 publishes these legal terms so you know exactly where you stand — your rights, our obligations, and how this policy applies to your account and transactions. Access to wi9 and its features depends on your local law and eligible region.
Our legal terms govern every part of your interaction with wi9 — from creating an account to funding it via Nagad or Bank Transfer, to the content you access in the lobby. Whether you browse on a mobile browser or switch to desktop mid-session, the same terms apply continuously across your account. Availability of wi9 services depends on your local law and the eligible regions we operate within; we do not make any representation that access is lawful in every jurisdiction. Where local regulations limit or prohibit certain services, those limits take precedence over anything stated here. Your account wallet, the transactions you initiate through Nagad or Bank Transfer, and the records attached to those transactions are all covered by this policy. We update these terms when our services or legal obligations change, and the revised version takes effect from the date it is published on this page. Continuing to use your account after an update means you have accepted the revised terms. If any part of this policy is unclear, our support route is the right place to raise it.
These terms draw a clear line between what wi9 is responsible for and what sits outside our direct control. Knowing the scope helps you direct questions to the right place and understand what protections apply to each part of your experience.
All actions performed through your wi9 account — login, wallet top-up via Nagad or Bank Transfer, session history and account settings — fall within this policy. We hold records of these actions as described in the details section.
Deposits and withdrawals processed through Nagad or Bank Transfer are covered here. The terms set out what records we keep, how disputes are handled and where you direct a correction request if the transaction detail is wrong.
Game content, lobby pages and promotional notices on wi9 are covered. Content supplied by game studios like Pragmatic Play, PG Soft or Habanero is governed by its own studio terms; we are responsible for how we present it, not for its underlying mechanics.
Payment processors, mobile wallet providers such as Nagad, and external network operators run under their own terms. Wi9 does not control or bear liability for delays, limits or disputes that originate within a third-party service outside our platform.
This policy is not just a set of restrictions — it also sets out concrete actions you can take. You have the right to review the transaction records attached to your account, including Nagad and Bank Transfer entries. If a record is wrong, you can raise a correction request through the support route we publish. You can ask what information we hold, and we will respond through the same support channel. Your account details — name, contact and wallet reference — can be updated by following the fields in your account settings area; you do not need to contact support for routine edits. For anything involving a policy dispute or a request to close your account and have your data handled accordingly, a written request to our support contact starts the process. We aim to acknowledge policy-related requests in the order they are received. These rights apply to your account regardless of whether you access wi9 on mobile or desktop.
Open your account history to see all Nagad and Bank Transfer entries. The date, amount and status of each transaction are recorded there. If something looks wrong, note the transaction reference before contacting support.
Update your name, contact number or wallet reference directly in account settings. Fields are clearly labelled. Changes take effect immediately on your next login session across mobile and desktop.
Use the published support route to ask about any part of this policy. Include your account ID and a short description of the issue. We handle policy questions through the same channel as account support.
A written request submitted via support starts the account closure process. We handle outstanding wallet balances and data in line with our retention terms before confirming closure. Ongoing transaction records are handled per our stated policy.
Policy questions, correction requests and account closure requests all go through the contact routes we publish on wi9. Use the channel that suits your device and situation.
Open the chat widget on any wi9 page. Identify your account and describe the policy matter. Our team handles questions about account records, transaction corrections and policy scope through this route.
Send a written policy request to the support email published in our contact section. Include your account ID, the transaction reference if relevant, and the specific policy point you are raising. Written requests create a reference trail for policy matters.
The Help Centre on wi9 covers common policy questions, account correction steps and how to read your transaction history. Check here first — many correction and account queries are answered with the steps shown there.
We handle the information attached to your wi9 account with care and within the scope of what is stated in these terms. Here is what that means in practice across the key areas.
We collect the account and transaction information you provide — including wallet references used for Nagad or Bank Transfer — and use it to operate your account. We do not share it with unrelated third parties. What we hold and why is described in our privacy terms.
wi9 uses cookies to keep your session active as you move between mobile and desktop. Cookie settings are accessible from your browser. Disabling certain cookies may affect how your account session behaves across devices.
Your account is protected by the login credentials you set. Follow the verification steps shown in your account settings to keep your access secure. If you suspect unauthorised access, contact support immediately via live chat or email.
We retain transaction records and account data for the period set out in our privacy terms. After an account is closed, data is handled per our stated retention schedule. To request removal, submit a written request through the email support route.
These are the questions we receive most often about our legal terms. If yours is not here, the support route handles individual queries.
Access to wi9 and the applicability of these terms depends on your local law and your eligible region. If wi9 services are available where you are, these terms govern your account. We recommend you confirm that access is lawful in your jurisdiction before opening or funding an account.
We record the date, amount, status and wallet or bank reference for every Nagad and Bank Transfer transaction on your account. You can view this history in your signed-in account area. If a record appears incorrect, contact support with the transaction reference and we will review it.
Routine details like your contact number or wallet reference can be updated directly in account settings — the fields are clearly labelled. For corrections to transaction records or identity-linked details, submit a written request through our email support route and include your account ID.
Yes. Send a written request to our support email with your account ID and a clear description of what you are asking for. We will respond through the same channel. Your account history, transaction records and registered contact details are the main data categories we hold.
After we confirm account closure, your data is retained for the period stated in our privacy terms and then handled per our retention schedule. To start the process, submit a written closure request via email support. Outstanding wallet balances are resolved before closure is confirmed.
Raise it through our published support routes — live chat for immediate questions, email for formal written disputes. Include your account ID and a clear description of which policy point is in dispute. Policy matters submitted in writing receive a reference number for tracking.