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wi9 collects only the account and transaction data needed to run your wallet, process Nagad and Bank Transfer requests, and keep your session secure across devices. Access to this platform and these data practices depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment method you choose, whether that is Nagad, Bank Transfer or another supported route. We also record transaction references generated when your wallet interacts with our payment system, so both you and our support team can trace any deposit or withdrawal query back to a specific record. Beyond account details, we collect technical data: your device type, browser session identifiers and approximate network region. This technical layer lets us maintain continuity when you switch between mobile and desktop mid-session, which is a core part of how the platform works for Bangladesh members. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors — such as those facilitating Nagad or Bank Transfer flows — is limited strictly to what those processors need to complete your transaction. Retention periods follow what is operationally necessary and what applicable jurisdiction rules require. If you are unsure whether accessing this platform is permitted under your local law, you should verify that before proceeding.
This policy covers data processed directly by wi9 through your account, your wallet activity and your use of the site. It does not extend to third-party services you reach from our pages, and it does not override the separate terms that payment processors operate under.
Data collected when you log in, update profile details or change your password falls inside this policy. We control how that data is stored and how long it is retained within our systems.
Deposit and withdrawal records tied to Nagad or Bank Transfer are covered here as far as our systems hold them. The payment processor's own privacy terms govern data on their side of the transaction.
Behavioural data from browsing game lobbies or navigating account pages is collected and governed by this policy. No personally identifying information is attached to anonymous browsing patterns without your consent.
Links or integrations that take you outside wi9 — including external payment portals or identity verification services — are governed by those providers' own policies, not ours. We have no control over how they handle your data.
You have several concrete actions available to you at any point. The most direct is reviewing the data we hold: log into your account and check the profile and transaction history sections — those pages reflect the core personal and financial records we maintain for you. If something looks incorrect, such as a contact detail or a payment record that does not match your own notes, you can raise a correction request through our support channel. We will verify the discrepancy against our system logs and update the record where the evidence supports the change. You can also ask us what categories of data we hold and why we hold them; send that question to the support address listed on the site and we will respond with a clear breakdown. If you want to close your account and request that data no longer needed for legal or regulatory record-keeping be removed, that request can also be submitted through the same support route. We handle each request individually and will confirm receipt when your query reaches us.
Open your account page and check the profile and transaction history sections. These show the personal and payment records we actively hold against your account.
If a name, contact detail or transaction reference appears wrong, contact support with the correct information. We verify against our logs before making any change.
Send a data enquiry to our support address and we will outline the categories of information retained, the reason we hold them and the retention period that applies.
Submit a closure request through support. We will confirm receipt, process the request and advise which records must be retained for legal or regulatory reasons before deletion.
If you have a question about your data, a correction to request or a concern about how a transaction record appears in our system, use the contact routes published on the site. We do not list support hours or response guarantees here because we only publish what we can verify — but every privacy query is logged on receipt and handled by the same team that manages account and payment support.
The chat widget on the site connects you directly to our support team. Use it to raise a privacy question, flag a data concern or ask about a specific transaction record tied to your Nagad or Bank Transfer history.
Send a written privacy request to the support email address shown on the contact page. Written requests are useful when you need a documented trail — for example, a correction request or a data category enquiry.
The help section inside your signed-in account area includes privacy-related FAQs and links to the contact form. Start there if you want to understand your data rights before reaching out directly.
We apply technical controls to protect the account and transaction data we hold, and we limit internal access to that data to staff who need it to operate the platform or resolve your support queries. Here is how the four core areas work in practice.
We use session cookies to keep you logged in across page loads and to remember your device when you switch between mobile and desktop. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect account navigation.
Transaction references from Nagad and Bank Transfer flows are stored in our system only as long as needed to resolve disputes and meet applicable record-keeping requirements. We do not store full payment credentials on our servers.
Account data is kept while your account is active and for a period afterward as required by applicable jurisdiction rules. When that period ends and no legal hold applies, we remove the data from active systems in line with our internal retention schedule.
If we make a material change to this privacy policy, we will post a notice in the account area before the change takes effect. Continuing to use the platform after that notice constitutes acceptance of the updated terms.
These are the questions we hear most often about data, account records and your rights under this policy. If your question is not covered here, reach out through the support routes listed above.
We collect the details you enter during registration — name, contact information and your chosen payment method. We also record device identifiers and session data to maintain continuity when you move between mobile and desktop. No additional data is collected without your knowledge.
We share data only with the processors needed to complete your transactions — for example, those facilitating Nagad or Bank Transfer flows — and only the minimum information required. We do not sell your personal data to advertisers or unrelated third parties.
Log into your account and open the profile and transaction history sections. Those pages reflect the personal and payment records we actively maintain. If you need a broader breakdown of all data categories, submit a written request through the support email address on the contact page.
Yes. Contact our support team through live chat or email with the specific correction you need. For deletion requests, we will advise which records must be kept for legal or regulatory reasons and remove the rest once your account closure is confirmed and the required retention period has passed.
Records are retained while your account is active and for a further period as applicable jurisdiction rules require. Transaction references tied to Nagad or Bank Transfer activity are kept long enough to resolve any payment dispute. Once retention obligations are met, data is removed from active systems.
This policy governs data processed through wi9 accounts regardless of location. However, whether you can access this platform at all depends on your local law and eligible regions. We do not make legal eligibility determinations on your behalf — that is your responsibility to verify.